Questions about using ZTS Transcription 
- How much do you charge per line?
- Is there a contract we would need to sign?
- When are ZTS’s transcription services available?
- What is Next Business Day Turnaround?
- Does ZTS accept dictation via both phone and digital voice recorder?
- What brand of digital voice recorder do I need to use?
- Are ZTS Transcription’s services Mac compatible?
- Can I have my transcriptions done on my own template and letterhead?
- Can I have multiple templates for various types of dictations?
- How do I upload my digital sound files?
- How do I check on the status of a dictation I recently uploaded or dialed-in?
- How do I edit my templates?
- How do I add additional dial-in dictation codes for other providers in my office?
- Can I use a credit card to pay my invoice?
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Questions about ZTS Transcription
Q: How much do you charge per line?
A: That depends on a few different factors; please Contact us and we’ll provide you with details on our very competitive pricing plans customized to the needs of your practice.
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Q: Is there a contract we would need to sign?
A: There is no long-term contract, but we do ask you to sign an agreement stating you’ll pay us for our services on a month to month prorated basis.
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Q: When are ZTS’s transcription services available?
A: ZTS is available 24/7, 365 for your dictation and transcription needs. Customer Service is available 7 days a week for questions and support.
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Q: What is Next Business Day Turnaround?
A: ZTS defines business days as Monday through Saturday closing at 6:00 PM Pacific time. If we receive your dictation before 6:00 PM Pacific time, Monday through Friday, it will be available for you the following business day. If dictations are submitted after the 6:00 PM cutoff they are considered part of the following day. If your files are not ready, you do not pay for them.
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Q: Does ZTS accept dictation via both phone and digital voice recorder?
A: Yes, ZTS provides all customers with a toll-free dial-in dictation line for easy dictation and also supports digital voice files from voice recorders.
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Q: What brand of voice recorder do I need to use?
A: ZTS supports all brands and models of voice recorders and all sound file formats.
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Q : Are ZTS Transcription’s services Mac-compatible?
A: Yes, ZTS's Transcription is compatible with the Mac based operating system. All transcriptions are completed in Microsoft Word, which is available for Mac.
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Q: Can I have my transcriptions done on my own template and letterhead?
A: Yes, ZTS can accommodate nearly any template request in Microsoft Word or compatible formats.
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Q: Can I have multiple templates for various types of dictations?
A: Yes, ZTS can utilize as many templates as you would like for any sort of specific dictation; SOAP notes, release reports, studies, referrals, etc.
Q: How do I upload my digital sound files?
A: Dictations can be uploaded by logging into your account using the secured id and password provided by ZTS. After selecting the appropriate files, click on the Upload Files button, Once Upload is finished you can later on track the dictation as it is processed by ZTS.
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Q: How do I check on the status of a dictation I recently uploaded or dialed-in?
A: After you log into the system, there is an Uploaded Files location available for you. Clicking on Uploaded Files will display a list of all dictations you have uploaded in the last 30 days. In addition, you may check the Status of the dictation as it progresses through our transcription and quality control stages.
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Q: How do I upload, edit and manage my templates?
A: To send us your latest templates, Please notify your Account Manager by phone or email to ensure your changes are received and implemented by the next business day.
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Q: How do I download transcripts from my ZTS account?
A: Download documents by logging into your account and then you can select the transcription in your Inbox and clicking on the Download button.
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Q: How do I add additional dial-in dictation codes for other providers in my office?
A: Contact us and we will be happy to get the new providers added, For most cases it takes a few minutes. You will be asked to provide basic contact information for the additional providers including their full names, Speciality, and email addresses. ZTS will then send an email containing the new dial-in codes.
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Q: Can I use a credit card to pay my invoice?
A: Yes, we do accept Visa, MasterCard and American Express payments. Please Contact Us to provide your credit card information to an account representative. Credit cards will be billed automatically each month within seven days of your having received your invoice.
